ACHAT Privilege - Conditions of participation

1. Customer relations

1.1 ACHAT Hotel- und Immobilienbetriebs GmbH [ACHAT Hotel and Real Estate Company] rewards ACHAT Privilege members for their customer loyalty. Each participant in the ACHAT Privilege programme chooses to accept the following conditions of participation by giving their consent through placing a tick on the registration form and using the ACHAT Privilege card.

1.2 Any individual person who is over 18 years old can become an ACHAT Privilege customer. Participation is free of charge. Each customer receives an ACHAT Privilege card with their customer number.

1.3 Please inform ACHAT Hotels Deutschland of changes to your personal registration details by telephone, in writing or on our website,

2. Benefits for ACHAT Privilege customers

Members can identify themselves as ACHAT Privilege customers with their ACHAT Privilege card at any ACHAT Hotel- und Immobilienbetriebs GmbH hotel and thereby benefit from the following services during future overnight stays at the hotel reserved by booking directly on our website or by telephone / email:

  • Free upgrade from a business class room to a superior room (depending on availability)
  • Free double room supplement
  • Free breakfast
  • Preferential treatment in high season / last room availability
  • Dish of fruit provided by room service
  • 20% discount on food and drink in restaurants and bars belonging to the hotel

3. Membership pre-requisites

ACHAT Hotel- und Immobilienbetriebs GmbH checks the volume of overnight stays of the corresponding guest during registration for ACHAT Privilege. Only individual persons can become an ACHAT Privilege member. In addition, the following volume of overnight stays must be reached:

  • At least 20 overnight stays must have been generated by the individual guest (individual person)

The volume of overnight stays is automatically recorded by the reservations software of ACHAT Hotels on every visit. ACHAT Privilege customers can receive information on their current volume of overnight stays on request at ACHAT Hotel- und Immobilienbetriebs GmbH hotels by stating their customer number.

4. ACHAT Privilege benefits in the form of payment

Services belonging to the ACHAT Privilege benefits (see Point 2) cannot be provided by payment. There is no legal claim to payment.

5. Validity of the ACHAT Privilege card

The ACHAT Privilege card retains its validity as long as the card holder is an ACHAT Privilege member.

6. Loss of the card

6.1 The card holder must keep their ACHAT Privilege card safe and protect it from misuse.

6.2 The ACHAT Privilege card is intended for the exclusive use of the card holder. It is non-transferable.

6.3 ACHAT Privilege members must inform ACHAT Hotel- und Immobilienbetriebs GmbH immediately if the ACHAT Privilege card is lost or there is suspicion that a third party is using it.

6.4 In the event of loss of the ACHAT Privilege card, the card holder can apply for a replacement card with ACHAT Hotel- und Immobilienbetriebs GmbH.

7. Termination and changes to the general conditions of participation

7.1 Members can end their participation in the ACHAT Privilege programme at any time without prior notice in text form or in writing to ACHAT Hotel- und Immobilienbetriebs GmbH.

7.2 Termination by ACHAT Hotel- und Immobilienbetriebs GmbH is permitted only with appropriate prior notice, insofar as the cancellation does not occur without notice for important reasons. The termination will be in writing. Card holders are obliged to make the ACHAT Privilege card unusable starting from the end of the cancellation term, in the event of termination for important reasons on receipt of the cancellation. The benefits listed in Fig. 2 are duly cancelled on coming into effect of the termination.

7.3 ACHAT Hotel- und Immobilienbetriebs GmbH reserves the right to cancel, supplement or change the ACHAT Privilege programme with appropriate prior notice, in the presence of an important reason without such notice, whilst appropriately safeguarding the interests of members, as well as to change or supplement these conditions of participation insofar as this is in the interest of effective and more secure processing and especially where required to prevent misuse. ACHAT Privilege members will be informed of changes in writing and in advance to their last known address. A change counts as approved if members do not cancel within a month of the date of the postmark of the notice according to Fig. 7.1 or when members use their ACHAT Privilege card or customer number further with ACHAT Hotels after the end of this term. ACHAT Privilege members will be separately informed of this again in the notice.
The current version of the conditions of participation can be viewed at any time on the internet or in ACHAT Hotels.

8. Miscellaneous

Exclusively German law applies. If the customer does not have a general domestic court of jurisdiction, the place of jurisdiction is Mannheim.

A sympathetic company on growth course.


The ACHAT Group owns 35 hotels in the Comfort Class, First Class and upscale First Class segment and, since 2017, in the Premium Budget segment, in Germany, Austria (Salzburg) and Hungary (Budapest) in 4 strong brands

Learn more

With the hotel newsletter of ACHAT you can keep up to date on world hospitality news at ACHAT Hotels.