1.1 ACHAT Hotel- und Immobilienbetriebs GmbH [ACHAT Hotel and Real Estate Company] rewards ACHAT Privilege members for their customer loyalty. Each participant in the ACHAT Privilege programme chooses to accept the following conditions of participation by giving their consent through placing a tick on the registration form and using the ACHAT Privilege card.
1.2 Any individual person who is over 18 years old can become an ACHAT Privilege customer. Participation is free of charge. Each customer receives an ACHAT Privilege card with their customer number.
1.3 Please inform ACHAT Hotels Deutschland of changes to your personal registration details by telephone, in writing or on our website, www.achat-hotels.com.
Members can identify themselves as ACHAT Privilege customers with their ACHAT Privilege card at any ACHAT Hotel- und Immobilienbetriebs GmbH hotel and thereby benefit from the following services during future overnight stays at the hotel reserved by booking directly on our website www.achat-hotels.com or by telephone / email:
ACHAT Hotel- und Immobilienbetriebs GmbH checks the volume of overnight stays of the corresponding guest during registration for ACHAT Privilege. To become an ACHAT Privilege member, the following volume of overnight stays must be reached:
The volume of overnight stays is automatically recorded by the reservations software of ACHAT Hotels on every visit. ACHAT Privilege customers can receive information on their current volume of overnight stays on request at ACHAT Hotel- und Immobilienbetriebs GmbH hotels by stating their customer number.
Services belonging to the ACHAT Privilege benefits (see Point 2) cannot be provided by payment. There is no legal claim to payment.
The ACHAT Privilege card retains its validity as long as the card holder is an ACHAT Privilege member.
6.1 The card holder must keep their ACHAT Privilege card safe and protect it from misuse.
6.2 The ACHAT Privilege card is intended for the exclusive use of the card holder. It is non-transferable.
6.3 ACHAT Privilege members must inform ACHAT Hotel- und Immobilienbetriebs GmbH immediately if the ACHAT Privilege card is lost or there is suspicion that a third party is using it.
6.4 In the event of loss of the ACHAT Privilege card, the card holder can apply for a replacement card with ACHAT Hotel- und Immobilienbetriebs GmbH.
7.1 Members can end their participation in the ACHAT Privilege programme at any time without prior notice in text form or in writing to ACHAT Hotel- und Immobilienbetriebs GmbH.
7.2 Termination by ACHAT Hotel- und Immobilienbetriebs GmbH is permitted only with appropriate prior notice, insofar as the cancellation does not occur without notice for important reasons. The termination will be in writing. Card holders are obliged to make the ACHAT Privilege card unusable starting from the end of the cancellation term, in the event of termination for important reasons on receipt of the cancellation. The benefits listed in Fig. 2 are duly cancelled on coming into effect of the termination.
7.3 ACHAT Hotel- und Immobilienbetriebs GmbH reserves the right to cancel, supplement or change the ACHAT Privilege programme with appropriate prior notice, in the presence of an important reason without such notice, whilst appropriately safeguarding the interests of members, as well as to change or supplement these conditions of participation insofar as this is in the interest of effective and more secure processing and especially where required to prevent misuse. ACHAT Privilege members will be informed of changes in writing and in advance to their last known address. A change counts as approved if members do not cancel within a month of the date of the postmark of the notice according to Fig. 7.1 or when members use their ACHAT Privilege card or customer number further with ACHAT Hotels after the end of this term. ACHAT Privilege members will be separately informed of this again in the notice.
The current version of the conditions of participation can be viewed at any time on the internet or in ACHAT Hotels.
Exclusively German law applies. If the customer does not have a general domestic court of jurisdiction, the place of jurisdiction is Mannheim.
The security of your personal information and its confidential handling are of the utmost importance to us. We would therefore like to take the opportunity to inform you of how, to what extent and for what purposes we collect, process and use your personal data to ensure your eligibility to participate in the ACHAT Privilege programme.
ACHAT Hotel- und Immobilienbetriebsgesellschaft mbH, Harrlachweg 5, 68163 Mannheim, Tel. +49/(0)621-48070, Fax: +49/(0)621-480799, E-Mail: firstname.lastname@example.org
Managing director: Philipp Freiherr von Bodman
You can contact our data protection reference person at
Customers wishing to register for the ACHAT Privilege programme must before conclusion of contract share their personal details, which are required to provide the benefits under the ACHAT Privilege programme. Necessary information is separately marked, whereas other information is optional. ACHAT Hotel- und Immobilienbetriebs GmbH processes and uses the personal data of ACHAT Privilege members to send them the ACHAT Privilege card and further information on this programme as well as to provide the benefits named in Fig. 2 of the conditions of participation. The legal basis for this is the EU General Data Protection Regulation (GDPR) Art. 6 para 1 clause 1 lit. b).
A customer account is created through registration for the ACHAT Privilege programme. The information provided by customers is revocably stored. Customers may receive information on matters relevant to their customer account, e.g. technical changes, by email. If participation in the ACHAT Privilege programme is terminated, the data of participants relating to the customer account will be deleted, subject to legal retention obligations.
You have the right:
If your personal data is processed based on authorised interests according to EU GDPR Art. 6 para 1 p. 1 lit. f, you have the right to make an appeal against its processing according to EU GDPR Art. 21, insofar as there is reason arising from your particular situation or the appeal is against direct advertising. In the latter event, you have a general right of appeal, which can be implemented by us without disclosure of a particular situation. If you wish to make use of your right of cancellation or appeal, an email to email@example.com will suffice.
You can find further information on the data protection policy of ACHAT Hotel- und Immobilienbetriebs GmbH at www.achat-hotels.com/en/data-protection.
The ACHAT Group owns 35 hotels in the Comfort Class, First Class and upscale First Class segment and, since 2017, in the Premium Budget segment, in Germany, Austria (Salzburg) and Hungary (Budapest) in 4 strong brands
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